Frequently Asked Questions
Can I pickup a bell order from your warehouse?
Unfortunately we do not offer pickups.
Do you have a store I can visit?
No, we do not have a store to visit, We are an online store only.
What is the shipping costs within Australia?
Orders below $44.00 have a flat rate of $12.00
Orders between $44.00 and $999.00 have a flat rate of $20.00
We offer free postage for orders over $1,000.00*
*excluding bulk items
Can I place my order over the phone paying by credit card?
No, we are an online store and for your security all orders paying by credit card must be submitted online via our secure gateway. If you would like to pay via Direct Deposit we can send you an invoice and your order will be dispatched once we receive payment.
How quick can I expect to receive my order?
Orders placed prior to 11am (business days) will be dispatched the same day. Orders placed after 11am or on weekends will be dispatched the following business day. We use Australia Post and you can expect to receive your order within 1-3 business days.
Do you offer Express Delivery?
Yes, we offer express delivery at an additional charge.
Express Delivery for orders below $44.00 is $20.00
Express Delivery for orders over $44.00 is $30.00
Bulk Items $80.00
Do you ship internationally?
Yes, please email us for a quote.
What does the "shoe string" lanyards look like that come with the standard ship bells?
They are not landyards, but will do the job if your on a budget...
How do you measure a bell size?
Bells are measured by the diameter at the bottom of the bell and are measured in inches.
What do I clean my bell with?
Please see our Clean & Care page.
Are these ships Bells & Handbells from India?
No, none of our bells or products are from India.
Whats the difference between the Premium Ships Bell Lanyards & the Standard Ships Bell Lanyards?
The standard lanyards are an excellent choice for 90% of people. The Premium lanyards are made of a stronger twine and are more durable in the element at sea.
Where are your bells made?
Our Bells are made in England & Taiwan
Can your chrome bells be engraved?
Why do some of your bells come from Taiwan?
Taiwan is considered the brass manufacture capital of the world. All premium brass comes form here.